Shipping policy

At Amfishco, every fish is raised and packed by hand in Las Vegas, Nevada. We ship live animals, so we plan every order to keep your fish in transit for as short a time as possible.

Where we ship

We ship to addresses in the contiguous United States (the lower 48 states) only. We don't ship to Alaska, Hawaii, or U.S. territories. We also can't ship to P.O. boxes, APO/FPO addresses, or package-forwarding services, because live animals have to go straight to you.

Ship days

We ship on Monday, Tuesday, and Wednesday only. That way your fish never sit in a carrier warehouse over a weekend.

Order cutoff

Our daily order cutoff is 12:00 PM Pacific Time.

  • Monday-Wednesday: Orders placed before the cutoff ship the same day. Orders placed after the cutoff on Monday or Tuesday ship the next day. Orders placed after the cutoff on Wednesday ship the following Monday.
  • Thursday-Sunday: Orders ship the following Monday.

This keeps your fish from sitting in transit over a weekend. If a UPS holiday or extreme weather affects your order, we'll ship on the next available ship day and let you know by email.

Shipping method

All live fish ship by UPS Next Day Air. Overnight shipping is the only method covered by our Live Arrival Guarantee. If you choose 2-day, ground, or any other non-overnight shipping, your order is NOT covered by the Live Arrival Guarantee, and we can't offer store credit or replacements for fish lost in transit. You'll see the shipping cost at checkout before you pay.

How we pack your fish

  • Each fish or group is double-bagged in heavy-duty (4 mil) bags filled with oxygen.
  • Bags are packed in an insulated foam box inside a sturdy cardboard shipping box.
  • We add heat packs or cold packs as needed for the season.
  • We hold back food for about 24 hours before shipping so the water stays clean on the trip.

Weather and holidays

We pack every order with heat or cold packs for the season, so most orders ship on schedule all year. In rare extreme conditions, such as forecast temperatures at or above 100°F or severe cold along the route, or around UPS holidays, we may delay your shipment. If we do, we'll email you.

Tracking

When your order ships, you'll get an email with your tracking number. Please watch it closely, since fish do best when they're unpacked as soon as they arrive.

Receiving your order

Please make sure someone will be home on the delivery day to bring the box inside right away. A box left on a hot or cold porch can harm the fish quickly. Please double-check your shipping address at checkout. We can't be responsible for packages sent to an incorrect or incomplete address.

Questions?

Before you order, email us at amccoy@amfishco.com if you have any questions about timing or weather in your area. We're happy to help.